Privacy Policy

This website is owned and operated by IDYIA SKIN PTY LTD ABN 62 625 209 010. 

By visiting, browsing and purchasing off the IDYIA SKIN website, you're engaging in our selected service. In doing so you agree to be bound by our terms and conditions.  Terms as amended by us from time to time in our absolute discretion without notice. If you do not agree or accept our terms, please stop using the IDYIA SKIN website and our services immediately.

This website is owned and run by IDYIA SKIN PTY LTD . Unless otherwise stated, the website and its contents are the express property of IDYIA SKIN PTY LTD  and IDYIA SKIN PTY LTD  reserves all its rights in relation to this property. The products sold within the IDYIA SKIN website are intended for personal, non-commercial use only.

You agree to indemnify and hold harmless content to IDYIA SKIN, its officers, directors, employees and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these terms or any activity related to your use of the website or the service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

Refunds / Returns Policy

We comply with Australian Consumer Law. Should the product be faulty or defective on arrival, , full replacement or full refund including postage /shipping.  IDYIA SKIN will accept all refunds or replacement requests if the products are returned to our PO box 323 Reservoir Victoria within 14 days of delivery. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.

 Terms of Product Use

The advice and information given within our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of personal beauty products. We endorse that you consult your medical practitioner prior to using any of our products sold on the IDYIA SKIN website to determine if they are suitable for you. If you are in need of medical attention immediately call 000 or consult with your physician.

Please follow the guidelines of use for each product. These guidelines can be found on each products page on our website.

Your doctor or health practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each user.


By using our site, our services, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your mobile device, tablet or computer, software or data may be threatened and damaged by any virus or bug transmitted by this website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). IDYIA SKIN is not liable for any disruptions to this website.

IDYIA SKIN DISCLAIMS all complete liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage caused in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of IDYIA SKIN will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.

IDYIA SKIN reserves the right to amend errors or to update product information at any time without notice. IDYIA SKIN shall issue a credit to the chosen payment method in the amount of the cancelled order.

Lost Parcels

IDYIA SKIN accepts no responsibility for lost or unclaimed parcels. If the incorrect information was given (Address, name, contact number and/or email) into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify IDYIA SKIN for any loss or damage which may arise through your unauthorised use of the website or Service.

Privacy Statement

IDYIA SKIN is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through IDYIA SKIN will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of IDYIA SKIN and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

IDYIA SKIN stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. IDYIA SKIN uses a secure external payment gateway to process your payments. IDYIA SKIN cannot view, access or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

As a member of IDYIA SKIN you may receive regular email updates. The contents may relate to IDYIA SKIN promotions, cosmetic, beauty and industry news. You will have the ability to ‘opt out’ from receiving this material at any time.


If you have any queries in relation to these Terms and Conditions, please contact us on: